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Shipping policy

06.12.2026

Last updated May 12, 2025

At Inclusivemotion, we ship mobility and medical-use equipment worldwide. Because our products are large, heavy, and shipped through specialized freight carriers, this Shipping & Freight Policy explains how delivery works and what to expect.

We aim to make your experience smooth, transparent, and stress-free.

 

Order Processing

Once your order is placed, you will receive an email confirming that we have received it.
All orders are reviewed by our logistics team to verify product availability, shipping information, and freight requirements.

Most orders enter the dispatch process within 3–7 business days, depending on product type and warehouse schedule.

Once an order enters the dispatch stage, it cannot be canceled or modified. Freight bookings and export preparations cannot be reversed.

 

Shipping Methods & Carriers

Depending on the product and destination, we use:

  • Specialized freight carriers

  • UPS, FedEx, DHL, USPS (for smaller items)

  • International cargo carriers (for large mobility equipment)

  • Local delivery partners for last-mile delivery

For heavy equipment, delivery may require:

  • Appointment delivery

  • Curbside delivery

  • Liftgate service

  • Two-person delivery (depending on carrier availability)

Our team selects the safest and most efficient shipping method for each order.

 

Shipping Times

Shipping time depends on:

  • Destination country

  • Carrier route

  • Customs clearance

  • Local delivery schedules

Typical transit time is:

  • United States: 5–7 business days

  • Europe: 6–12 business days

  • Middle East (UAE, KSA, Kuwait, Qatar): 10–20 business days

  • Australia / NZ: 3–5 business days

  • Canada: 7–15 business days

These are estimates.
Freight carriers may experience delays due to weather, customs inspections, high-volume periods, or route changes. These delays are outside of our control and do not qualify for cancellations or refunds.

 

International Shipping & Customs

Most international orders are shipped Door-to-Door.
This means we manage:

  • Export paperwork

  • Customs declarations

  • Freight transport

  • Final delivery to your address

In rare cases, customs authorities may require additional information or identification from the recipient. If so, we will notify you immediately.

Customs delays do not qualify as grounds for cancellation or refund.

 

Tracking Information

You will receive tracking details once your order has been dispatched.
Tracking updates may take several days to appear, especially for international freight.

If you have not received tracking within 6 business days, please contact us at info@inclusivemotion6.com

 

Address Accuracy

Please ensure your shipping address is complete and correct at the time of purchase.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Additional carrier fees

  • Failed deliveries

  • Rerouting requests after dispatch

Address changes after shipment is not possible.

 

Delivery Requirements

For heavy mobility equipment, the customer is responsible for:

  • Ensuring someone is present to accept the delivery

  • Providing access for the carrier (driveway, building entrance, elevator, etc.)

  • Being reachable for delivery appointment calls if required

Missed delivery appointments may result in storage or re-delivery fees charged by the carrier.

 

Lost or Damaged Packages

If your package arrives damaged:

  • Take photos of the packaging, product, and shipping label

  • Send them to info@inclusivemotion.com within 24–48 hours

This documentation is necessary to file a freight claim.
We will assist in arranging replacement parts or a replacement unit.

If tracking shows “Delivered” but you did not receive your item, please contact the carrier immediately. We will help where possible.

 

Refused or Undeliverable Shipments

If a shipment is refused or cannot be delivered due to customer error or inaccessibility:

  • the carrier may charge return, storage, or re-delivery fees

  • these costs are the customer’s responsibility

  • such orders are not eligible for refunds

 

Returns

Returns are not accepted unless the product is damaged or defective upon arrival.
Please refer to our Refund & Return Policy for details.

 

Contact Us

For any shipping questions, contact us at:

info@inclusivemotion6.com
Business Hours:
Monday – Friday: 8 AM – 8 PM EST
Saturday: 9 AM – 8 PM EST